Refund & Guarantee Policy

You're entitled to a full refund at any time before your service has started.

A service is considered started the moment a booster is assigned to your order.

If a service has already started but is not yet complete, you can still request a refund. In that case:

• The refund is calculated based on how much of the service has already been delivered, on a case-by-case basis depending on the service ordered.
• A minimum fee of 50% is always retained once a service has started. In other words, even if you request a refund shortly after the work begins, you will receive at most 50% of the order value back.
• We'll always explain clearly how your specific refund was calculated.

Example: You order a 1–90 leveling service and request a refund at level 89. We charge for the levels already completed and refund the remainder — never less than the 50% minimum retention rule allows.

This 50% minimum retention applies to all products and services.

• Customer-requested partial refunds (you changed your mind or no longer want the service) are issued as store credit on your 99boost account.
• Refunds due to our fault (see Section 4) are issued in cash, back to your original payment method, without the retention fee.

Every service has an estimated completion time, shown at the time of purchase.

If we fail to meet that time, we'll contact you, explain the situation, and do our best to resolve it. As a last resort, we'll offer a full or partial refund with no fee, depending on the case.

A refund based on delay can be requested once the time elapsed exceeds double the original estimated completion time and the service still hasn't been delivered.

Any third-party service carries some inherent risk. Our policy on account actions is as follows:

• Selfplay services: Because the risk is minimal and any account action is outside our control, suspensions or bans on Selfplay orders are not eligible for a refund.
• Piloted services: If your account is banned as a result of a piloted order, you're eligible for a full cash refund of the order value, with proof of the ban. In the case of a temporary suspension, a credit refund may be offered, evaluated on a case-by-case basis.

In all cases, you use our services at your own risk. We take every precaution to protect your account (manual play, VPN, no bots), but we cannot guarantee against actions taken by the game's publisher.

If you have any issue with an order, please contact our support team first — we're available 24/7 and will work with you to resolve it.

Opening a chargeback or payment dispute without contacting us first is considered improper and may result in your 99boost account being blocked.

• Full refund: can be requested within 72 hours of purchase or at any time before the service starts (whichever applies).
• Customer-requested partial refund: can be requested within 72 hours, calculated case-by-case based on the current stage of the service, subject to the 50% minimum retention for services that have already started.
• Processing time: approved refunds are processed within up to 14 business days, to the original payment method (or as store credit, where applicable).